If you are having problems installing or testing the software please see the FAQs under the Technical Support section or submit a support ticket with Respondus.

Respondus Student Help

Respondus LockDown Browser and Monitor Exam Day Guide

How do I initiate the 24/7 Live Chat with Respondus Support?
Most technical issues are encountered during the pre-exam “Startup Sequence” of Respondus Monitor – which is where the webcam/microphone check occurs. Click on the “It’s not working” feature in Respondus Monitor that helps you find the right solution. If you are unable to solve the issue, click the "I have a different issue" button, which will lead you to the 24/7 Live Chat feature with Respondus LockDown Browser support. In addition, you may click on the Help Center button at the top of the LDB window to run a System Check (bandwidth, latency, ports, webcam, microphone & recording).

REALLY IMPORTANT:

For Canvas Classic Quizzes Classic Quizzes icon.png (white with a green outline)

After launching the LockDown Browser please be sure to navigate first to your course and then to the quiz/exam from Modules or Quizzes on the left sidebar. Avoid using all other navigational routes to the quiz, including all reminders, to-do, and calendar links to the quiz as this may cause an error prompting you to install the LDB software when you are already running the software.

For Canvas New Quizzes New Quizzes icon.png (solid green)

You will navigate to the quiz using your normal browser (Chrome, Firefox, etc.).